Boardroom Media (CTO News)
At CTO (Boardroom Media) we track over 1,000,000 startups and over 5,000,000 people who hold key positions in these companies. We use this directory of startups to highlight top employees, founders and board members we think deserve more appreciation than they are currently getting.
This list showcases the top United States based CTO’ operating in the Customer Service space. If you think a CTO’ is missing from this list, feel free to contact our editor on [email protected]
The individuals on this list have been included because of exceptional performance in one of the following categories:
- Innovation – Operating as a key part in an extremely innovative business or startup.
- Growth – Operating as a key figure in the growth and upscale of a market leading business or startup.
- Management – Showing exceptional management skills.
- Societal impact – Putting their business on the map for their positive societal or environmental impact.
Our Data – We source our data from OSINT (open source intelligence) and public directories such as Crunchbase, SemRush and many more. The data from these sources should be treated with a degree of caution and verified yourself.
Laurent Perrin
CTO and Co-Founder of Front
Laurent Perrin is the CTO and co-founder at Front.
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About Front: Front is the leader in customer communication that brings teams together to offer tailor-made service at scale
Mickey Alon
CTO and Founder of Gainsight PX of Gainsight
Mickey Alon is the founder and CTO of Gainsight PX (previously Aptrinsic), the Product Experience Platform. He is a serial entrepreneur focused on designing, building and launching innovative products that help drive business outcomes. Before joining Gainsight through the acquisition of Aptrinsic, Mickey was Global VP of Engineering where he led the global engineering and product management for their web personalization and predictive content solutions. He is also the CEO and Co-Founder of Insightera, a personalization and predictive analytics software, which was acquired by Marketo in 2013. He also co-authored Mastering Product Experience in SaaS – a book on delivering personalized product experiences with a product-led go-to-market strategy.
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About Aptrinsic, Gainsight: Gainsight is a technology company that offers a range of software for optimizing the customer experience and improving product analytics.
Jeremy Suriel
CTO & Founder of Kustomer
Jeremy is a seasoned tech founder with a deep knowledge and expertise in software development & architecture.Jeremy was Co-founder and Chief Architect of Assistly. Previously he was a Co-founder of eAssist, then a Co-founder & CTO at Goowy Media which was acquired by AOL.
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About Kustomer: Kustomer is an omnichannel Software-as-a-Service (SaaS) CRM platform specializing in customer service.
Shabd Vaid
Co-Founder, CTO of Strikedeck
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About Strikedeck: Strikedeck is building a revolutionary Customer Success automation solution to deliver an outstanding customer experience.
Carlos Paniagua
CTO & Co-Founder of Glia
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About Glia: Glia is a digital customer service provider connecting online retailers with customers through voice, video, and collaborative browsing.
Hassan Afzal
Chief Technology Officer of Afiniti
Prior to joining the Afiniti team, Hassan held senior management positions with Deloitte Consulting, Commerce One and American Management Systems. At Deloitte Consulting, Hassan advised the CIOs of Fortune 500 companies on technology strategy, merger integration, and enterprise system implementations. As Senior Principal at American Management Systems (AMS), Hassan was responsible for the systems deployment function of AMS’s Healthcare product offering. As Senior Director at Commerce One, Hassan was responsible for professional services engagements in the Oil and Gas sector. Hassan holds a MA in Information Systems from the University of Pennsylvania and a BA in Electrical Engineering and Economics from the University of Virginia.
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About Afiniti: Afiniti uses AI to identify and predict patterns of behavior to improve the quality of interpersonal interactions for businesses
Alex Plugaru
Co-Founder & CTO of Gorgias
Alex Plugaru is a Co-Founder and Chief Technology Officer at Gorgias.
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About Gorgias: Gorgias is a multi-channel helpdesk integrated for online and e-commerce merchants.
Alan Gilchrest
CTO of LivePerson
Building out the next-generation of conversational commerce at LivePerson. +++ Hiring product, engineering & science leaders to come be a part of an exciting product opportunity at LivePerson. Reach out to me directly to learn more. +++
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- Crunchbase
About Google, LivePerson: LivePerson provides real-time intelligent customer engagement solutions that help companies enhance the relationship with their customers.
Rosh Cherian
Co-Founder & CTO of CogniCor
Rosh leads the global technology team at CogniCor and works closely with clients and partners in solution design and architecting. An experienced software engineer, Rosh has over 15 years of experience in developing commercial software products for large enterprises in Europe and India. Prior to co-founding CogniCor, Rosh had worked in software architecting, development and deployment roles with Telefonica, HP, Agilent and Honeywell.
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About CogniCor, Telefonica Investigacion y Desarrollo: The Leading AI Digital Assistant Platform for Financial Services
Kushal Dave
Co-Founder & CTO of Scroll
Kushal Dave is the Co-Founder & CTO at Scroll.
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About Scroll: Scroll is creating a sustainable experience that puts amazing content in front of engaged users without all the noise.
Gabor Angeli
Co-founder and CTO of Eloquent Labs
Gabor Angeli is the Co-founder and CTO at Eloquent Labs.
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About Eloquent Labs: Eloquent Labs supplies artificial intelligence to augment and replace live chat customer support agents at eCommerce companies.
Amit Sood
CTO and Head of Product of Simplr
Amit Sood is the CTO and head of product at Simplr. Prior to joining Simplr, Amit served as a senior director and head of product for Smart Home and IoT at Asurion.
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About Simplr: Excellent outsourced customer support for companies that care about their brand.
John Vincent Ergina
Chief Technology Engineer of KBR, Inc
John has 8 years of LNG Industry experience including onshore and offshore LNG facilities. He is a subject matter expert in LNG Technologies and gained this experience by working with the wide array of LNG Technology Licensors throughout the years in pre-FEED, FEED, and EPC projects. His knowledge is attributed to the extensive LNG focused studies performed, designs developed, and plant performance testing and site operation experience throughout the years at KBR.
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About KBR, Inc: KBR, Inc. is an American engineering, procurement, and construction company, formerly a subsidiary of Halliburton.
Patrick Nguyen
CTO of [24]7.ai
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About [24]7.ai: [24]7.ai is a customer acquisition and engagement software and services provider.
Vikas Nehru
CTO of 3CLogic
Vikas Nehru is a Chief Technology Officer and SVP of Engineering of 3Clogic. He joined KANA in 2004 and has responsibility for the global R&D organization. He has been instrumental in leading the direction of KANA’s solution suite with senior roles across Engineering, Product Management and Marketing. With over 15+ years of experience in the customer service industry, Vikas is focused on understanding customer needs and bringing solutions to market that generate value, revenue and meet the functional and practical requirements of the end user. Vikas received his B.Sc. and M.Sc. in Computer Science from the University of Alberta, Canada.
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About 3CLogic: 3CLogic is a cloud contact center platform that provides cloud-based multichannel communications for service desks and sales organizations.
Ryan VanAlstine
Co-founder & CTO of BYTE
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About BYTE: BYTE is changing the way restaurants understand and connect with their customers.
Serdar Sutay
CTO of Boundless
Serdar Sutay is a co-founder and CTO at Boundless.
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About Boundless: Boundless provides immigrants with the tools, information, and personalized support to navigate their immigration journey.
Harrison Hunter
Founder & CTO of MaestroQA
Harrison Hunter is the Co-Founder of AdTrib.
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About MaestroQA: MaestroQA is a software company that offers quality assurance and coaching software for customer care teams.
Trey Doig
Co-founder & CTO of Pathlight
Trey Doig is the co-founder and chief technology officer of PathLight.
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About Pathlight: Pathlight is a developer of a platform designed for managers to be more effective.
Rikhav Shah
Co-Founder & CTO of Battlecard
Rikhav Shah serves as co-founder at CTO at Battlecard.
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About Battlecard: Teams of all sizes use Battlecard to manage their growing playbook and enforce consistent messaging across the entire sales effort.
Sean Pinegar
Co-Founder & Field CTO of Tenfold
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About Tenfold: Tenfold helps companies have better customer conversations by putting customer information into action on the phone.
Moidin Mohiuddin
CTO of ScoreData Corporation
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About ScoreData Corporation: Help businesses deliver personalized customer experiences by combining diverse data sets with ScoreData’s patented dynamic machine learning
Henry Peter
Co-founder & CTO of Ushur
Henry Peter brings his expertise in cloud-based communications technology to create beautiful and frictionless interactions. His detailed analysis of complex problems ensures his team builds intuitive and scalable software. Henry was previously the software architect for VoIP at Dialogic, and prior to that Systems Architect at Veraz, which followed on from six years at Lucent as part of a team of pioneers in software call routing and processing.
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About Ushur: Ushur is a cloud-based AI company that automates service workflows in both the backend process and conversational interfaces.
Yi Zhang
CTO, Co-Founder & Chair of the Board of Rulai
Yi Zhang is a tenured Professor in University of California Santa Cruz and CTO/co-founder of Rulai. Professor Zhang has 20 years of research experience in AI. She has received various awards, including ACM SIGIR Best Paper Award, National Science Foundation Faculty Career Award, Google Research Award, Microsoft Research Award, and IBM Research Fellowship. She has served as program co-chair, area chair and PC member for various top international conferences in. She has served as a consultant or a technical adviser for several companies (Alibaba, Toyota, HP, etc.) and startups. She received her Ph.D. from School of Computer Science at Carnegie Mellon University.
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About Rulai: Rulai provides enterprise level total solution for AI virtual assistants. Rulai enables Business users take control of the VxA.
Fabio Zavagnini
CTO of FleetZoo
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About FleetZoo: FleetZoo offers a cloud-based SaaS for field operations and last mile delivery, with real time customer notification
Andrew DiLosa
Co-founder and CTO of Spiral
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About Spiral: Spiral is a software company which is focused on building solutions for scanning customer feedback using AI.
Greg Moser
President & CTO of ShipCalm
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About ShipCalm: e-Commerce Shipping & Operations Partner for SMB
Amit Likhyani
Interm CTO of Phox Charge
Amit Likhyani is Interm CTO @ Phox Charge.
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About Phox Charge: Phox Charge is a charging phone box designed for a variety of venues, conferences, tradeshows, locations, phones, and situations.
Paul Gut
Founder, CTO of Loop Support
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About Loop Support: Loop Support helps growing companies provide great customer support.
Ali Azarbayejani
Chief Technology Officer of Cogito
Dr. Azarbayejani has 18 years of commercial experience as a scientist, entrepreneur, and designer of world-class computational technologies. His pioneering doctoral research at the MIT Media Lab in probabilistic modeling for 3-D vision was the basis for his first startup company Alchemy 3D Technology, which created the market in the film and video post-production industry for camera match-moving software. He has consulted in software development and business strategy and has been on the research staff at Mitsubishi Electric Research Labs contributing to leading technologies focused on software-based digital signal processing and computational modeling and algorithms.
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About Cogito: Cogito enhances the emotional intelligence of phone professionals by applying behavioral science through artificial intelligence.
Daniel Duerr
CTO of Boomtown
CTO at Boomtown
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About Boomtown: We help enterprises and their partner ecosystems deliver exceptional customer experiences with complete visibility and precise control.
Mitchell Fasanya
Co-founder & CTO of Fanbytes
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About Fanbytes: Creating unforgettable experiences with the stars you love.
Hari Gutlapalli
Co-Founder and CTO of Audetemi Inc.
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About Audetemi Inc.: SaaS, Enterprise Mobility, CRM on Mobile, Cloud Data Federation, Customer Experience, Video Chat
Prathit Bondre
Co-Founder and Chief Technology Officer of SimplifIDe
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About SimplifIDe: SimplifIDe is a turn-key Software as a Service (SaaS) that provides biometric identity services securely and instantly.
Conor McGann
Founder & CTO of SocialOptimizr
Conor is an experienced entrepreneur with over 20 years working in business and technology ranging from large-scale enterprise software to advanced technology R&D.; Conor was a founder of Cunav Technologies, an enterprise software services company. Conor built and managed the company through 3 years of profitable growth. He was the Chief Architect for the Customer Management Product Group at i2 where he managed technical and product teams for the rapidly growing enterprise market. Conor was also at NASA where he pioneered the use of automated planning technology for controlling autonomous robotic explorers. In 2010, he founded Wizbots to teach kids creative problem solving and design through robotics. Conor has a Bachelors in Mathematics and Engineering, and a PhD in Computer Science, from Trinity College Dublin (Ireland).
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About SocialOptimizr: SocialOptimizr offers a social customer care platform that aggregates data to enable audience engagement and monitoring.
Steve Bjorg
Founder & CTO of MindTouch
Founder CTO/MindTouch, Inc.
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About MindTouch: MindTouch is cloud software that provides self-service customer experiences that create experts and improves marketing, sales and support.
Rostyslav Derkach
CTO of MyRealKarma
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About MyRealKarma: Display Your Customer Feedback Anywhere Easily switch between eCommerce Platforms. Make your store searchable by Major Search Engines.
Rostyslav Derkach
CTO of MyRealKarma
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About MyRealKarma: Display Your Customer Feedback Anywhere Easily switch between eCommerce Platforms. Make your store searchable by Major Search Engines.
Benjamin Ragheb
Co-Founder & CTO of LogCheck
Benjamin Ragheb is the Co-Founder & CTO at LogCheck.
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About LogCheck: LogCheck are building mobile tools for building operators and property managers to run their buildings more efficiently.
Jason Whitehorn
CTO of Hickory
Jason is an experienced entrepreneur & software developer with a demonstrated history of working with agile teams. Skilled in leadership, mobile development, data synchronization, and SaaS architecture, he’s never shied away from difficult problems. Jason obtained his Bachelor of Science (B.S.) in Computer Science from Arkansas State University from 2001 to 2005 but he traces his passion for development back many years before then, having first taught himself to program BASIC on his family’s computer while still in middle school.
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About Hickory, Whitehorn Ltd. Co.: Hickory is a training tool that focuses on retention which helps you hire more people capable of being experts at their position.
Keyur Patel
CTO and Cofounder of Blitzz Software
Keyur is a computer science whiz by training (Intel, Ex-Googler). He loves hacking away at quick prototypes till the wee hours of the morning and makes sure the dev team he manages do not miss even the smallest detail. When not busy with Blitzz, he teaches Kiera (his border collie) to code better, and facilitates more meaningful metaphysical topics when Siri, Ok Google and Alexa are arguing in an infinite loop. Keyur lives and works out of San Jose, Ca.
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About Blitzz Software: Blitzz is a smart, video engagement platform for businesses to provide customers with exceptional, personalized support.
Huahai Yang
Co-Founder and CTO of Juji, Inc.
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About Juji, Inc.: The easiest way to build AI chatbots – simpler than making PowerPoint. Juji is the #1 chatbot platform for DIY AI chatbots.
Shahani Markus
Founder, Chairperson and CTO of Emojot
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About Auxenta Inc.: CX platform delivering powerful real-time insights by capturing top-of-mind emotions and overlaying enterprise data with emotionality data.
Kash Vyas
Co-Founder & CTO of Perfitly
Kash Vyas has 20+ years delivering business solutions in finance, retail, online media & digital advertising. Prior roles includes Senior Director at Comcast Wholesale, Director at Amazon Web Services, CTO at iRail.com. He has also worked with Kaltura, Akamai, WebCollage, Goldman Sachs and Morgan Stanley. In recent years Kash has been focusing on cloud strategy and AR/VR.
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About Perfitly: Perfitly is the only accurate, end-to-end solution that bridges the online divide between a customer and the fitting room experience.
Andrew Yeaton
Founder & CTO of Phobio
Drew Yeaton is a Co-Founder of Phobio and the CTO, who is responsible for technology, strategy, and shaping and projecting Phobio’s brand and style. Prior to Phobio, he was a designer and developer on a SXSW award-winning mobile application for Gowalla, Inc. and a principal at Sentinel Design — a user-interface-focused design and development firm. Drew has driven projects for Google, Microsoft, Flipswap and Amazon.
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About Phobio: Phobio builds flexible device trade-in and collaboration platforms that elevate brands and delight customers.
Ed Hardebeck
CTO of Glance Networks
Ed’s career began on and around the campus of MIT and has led him through some of the hottest start-ups in Boston. A visionary in online collaborative platforms like those he delivered at ON Technology, Ed’s genius is demonstrated through the remarkable Glance user experience and the list of patents to his name. Ed loves to build cool stuff outside the office, too, including the small fleet of fixed gear bikes that he rides to the office every day.
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About Glance Networks: Glance improves the way businesses interact with their customers with next generation cobrowse, screen share and agent video technology.
Adam Larsen
CTO of Tethr
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About Tethr: Tethr operates as an AI-powered conversation intelligence platform.
Jon Vickers
Founder & CTO of SherpaDesk
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About bigWebApps, SherpaDesk: SherpaDesk is a cloud hosted customer support platform that assists IT businesses in tracking client requests and invoicing time.
Sergey Zverev
CTO of BINO
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About BINO, Trood.: BINO allows users to measure customer experience with the help of mystery shopper visits in 100% self-service mode.
Chris Evans
CTO of Flypay
Chris Evans, COO/CTO at flypay. With over 10 years experience at all levels of management and experience from large organisations to start up and turn around companies. Evans earned Bachelor of IT, Software Development and Data Communications from Queensland University of Technology.
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About Flypay, REHAUS: Flypay is an app platform to transform the restaurant experience.
Marc Dispensa
CTO / Co-Founder of Equals 3
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About Equals 3: Lucy, the AI Marketing Assistant for Fortune 1000 Marketing teams, Creative and Media Agencies. An Enterprise Knowledge Management platform
Derek Melber
Chief Technology Evangelist of ManageEngine
As an Active Directory MVP, he is sought after globally for his knowledge, insight, and keen understanding of the Windows product line, especially Active Directory. Derek has extensive experience in offering solutions to Active Directory change monitoring challenges. He writes for, speaks to, and educates thousands of IT professionals around the world, every year through his blogs, books, seminars, webinars, etc.
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About ManageEngine: ManageEngine makes efficient and thoughtful IT management software.
John Zhang
CTO of IngageApp
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About IngageApp: IngageApp (Xiaoshouyi) is a CRM company leveraging mobile social platforms and big data technology.
Michael HIll
CTO of suitecx
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About suitecx: Software tools designed to enable marketing & sales professionals to visualize impact, cost & ROI of the customer experience
Brant Elliot
Co-Founder & CTO of Epifany
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About Epifany: Epifany is an enterprise business intelligence solution designed to help brands collect the highest caliber of customer data and feedback.
Ron Pantofaro
CTO & Co Founder of CustomersHQ
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About CustomersHQ: CustomersHQ helps companies to automate their customer operations, resulting in improved product adoption and higher retention rates.
Byron Galbraith
Chief Technology Officer of Talla
Byron Galbraith is the Chief Data Scientist and co-founder of Talla, where he works to translate the latest advancements in machine learning and natural language processing to build AI-powered conversational agents. Byron has a PhD in Cognitive and Neural Systems from Boston University and an MS in Bioinformatics from Marquette University. His research expertise includes brain-computer interfaces, neuromorphic robotics, spiking neural networks, high-performance computing, and natural language processing. Byron has also held several software engineering roles including back-end system engineer, full stack web developer, office automation consultant, and game engine developer at companies ranging in size from a two-person startup to a multi-national enterprise.
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About BotChain, Talla: Talla Brings AI-Powered Automation to Service and Support Teams
Maksim Orlovich
CTO & Co-Founder of appVuze
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About appVuze: Customer Support for the Mobile Enterprise
Gregory Renard
CTO & Chief Visionary Officer of xBrain
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About xBrain: AI solutions to transcend customer experience
Chad Becker
Co-Founder and CTO of Yogi
Chad Becker is the Co-Founder and CTO at Yogi.
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About Yogi: Yogi is an AI powered customer feedback analytics service that processes online and offline feedback sources.
Drew Judkins
Co-Founder & CTO of CallCorp
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About CallCorp, CallCorp, OneSource Consulting: CallCorp specializes in a contact center as a service software with omnichannel experience, frameworks, and voice integration.
Vladimir Vityuk
Co-founder & CTO of TalkToChef
Founder at TalkToChef
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About TalkToChef: Video hotline with professional chefs
David Mendenhall
CTO of GigaNetworks
David Mendenhall, CISSP, CTO, has over three decades of industry experience and holds both a BSEE (Electrical Engineering) and an MBA (Marketing). His current position as the leader of GigaNetworks allows him to leverage both the technical and business role. David holds both a CISSP and CEH industry certification and is recognized by many as a skilled, knowledgeable and resourceful engineer in the IT security industry. He held several key positions in the past including VP of Product Management, VP of System Engineering, VP of Marketing and Business Development, Director of Channel Operations and System Engineering. Along his ample career in the IT Industry, David has demonstrated his ability to drive success in planning, launching and execution of products as well as provide leadership in the highly dynamic start-up venture space.
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About GigaNetworks: GigaNetworks focuses on offering strategic planning, system evaluation, implementation, training and technical support.
Steve Krause
Co-Founder, CTO of Shopping Quizzes
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About Shopping Quizzes: Shopping Quizzes helps website customers decide what to buy and dramatically boosts ecommerce conversion rates for online retailers.
Steve Krause
Co-Founder, CTO of Shopping Quizzes
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About Shopping Quizzes: Shopping Quizzes helps website customers decide what to buy and dramatically boosts ecommerce conversion rates for online retailers.
Alexander Tzonev
CTO of Bulpros Consulting
Alexander Tzonev has extensive experience in managerial positions in software engineering and IT services. He has over 20 years of international experience in software engineering, multifunctional and multinational team management and process optimization. Alexander has worked for companies such as Johnson Controls Automotive and AxWay, and prior to joining the BULPROS team, managed the Cisco Systems Development Center for Bulgaria for 5 years. He holds a Master’s degree in Computer Science from the Technical University of Sofia and has graduated from the School of Electronic Systems.
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About Bulpros Consulting: Bulpros offers services in software development, web and mobile development, customer service, technical support and system integration.
Chris Sokol
Chief Technology Officer/Founder of DeliverLink
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About DeliverLink: DeliverLink is a service-based company that delivers products to its clients and service includes deliveries of food items.
Chris Sokol
Chief Technology Officer/Founder of DeliverLink
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About DeliverLink: DeliverLink is a service-based company that delivers products to its clients and service includes deliveries of food items.
Chris Kelly
CTO of BeRanked
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About : BeRanked is a leader in local online marketing. Our mission is to drive customers and improve online visibility for local businesses.
Phillip Martin
Co-Founder and CTO of Buildaga
Phillip began his career as an intern at Wal-Mart working on cross platform SOA systems. He then worked in the precision agriculture industry for 10 years to improve the way growers worked their land using high tech solutions. More recently, he has worked in enterprise Human Resources and a Fortune 500 oil and gas company before working at Buildaga. Phil received both a B.S. and M.S. from Oklahoma State University.
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About Buildaga: Buildaga is an easy-to-use platform for builders and homeowners to connect
